Return Policy

Right to cancel

UK and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).

Return by post

You can return your items within 30 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our team in store within 30 days of receipt of your order otherwise your refund may be refused.

A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods at our store. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

We recommend that you return the items via a recorded delivery service and retain the proof of postage.

Faulty Products

If any of your products are faulty upon delivery please contact us immediately so that we can work to fix the issue.

CUSTOMER SERVICES

Call 0333344605

 

Monday to Saturday

10am to 5pm

 

Delivery and Returns

Contact Us

ABOUT US

429 Effingham Road 
S9 3QD

Sheffield

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Icladd is based at 429 Effingham Rd, Attercliffe, Sheffield S9 3QD

03333446605

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